Position: Senior IT Support Specialist, Full-time Permanent

Location: Holmes Chapel Hybrid. Four days per week in office, Wednesdays remote.

Salary Range: £35,000 - £40,000

Join a dynamic Managed Service Provider (MSP) at the forefront of IT support across the UK. We thrive on teamwork and a commitment to delivering top-notch service to our diverse clientele. As we embark on further growth and enhancement of our services, we're on the lookout for a versatile and knowledgeable Senior IT Support Specialist to join our team either in Holmes Chapel or Westcliff-On-Sea.

Why Choose us?

• Lucrative commission plan • Enjoy your birthday off! • Vibrant working environment and inclusive culture • Contributory pension scheme • Comprehensive healthcare plan • Ongoing training and career advancement opportunities • Various incentives throughout the year • Wellbeing initiatives to support your overall health and happiness

What We're Seeking in You:

• Minimum 4 years of experience in IT support and customer service roles

• Proficiency in 3rd line/senior support responsibilities

• Extensive understanding of Microsoft platforms and technologies

• Expertise in Hyper-V and VMware

• Hands-on experience with Ubiquiti UniFi platform and major networking equipment like Netgear, HP, and Cisco

• Familiarity with backup platforms such as Veeam and Datto

• Strong grasp of network infrastructure configuration including IPv4/IPv6, LAN/WAN

• Azure cloud experience

• Working knowledge of Mac OS and CRM systems

• Exposure to Linux

• Professional certifications are a plus

• Prior experience in an MSP environment is advantageous

Your Responsibilities Will Include:

• Executing ICT projects onsite and remotely, encompassing both software and hardware

• Providing 3rd line support for technology-related incidents within defined SLAs

• Maintaining comprehensive and up-to-date support documentation for all infrastructure components

• Taking ownership of issues and ensuring resolution is achieved

• Delivering exceptional customer care and setting high standards for the team

• Managing accurate asset records and liaising with third-party suppliers

• Monitoring and maintaining system environments to ensure availability, performance, and security

• Assisting junior colleagues with IT support tasks, including complex escalations

• Conducting customer training sessions via various mediums

• Effectively multitasking to manage work queues and prioritize tasks to meet SLAs

Benefits:

• Additional leave entitlement

• Casual dress code

• Company-sponsored events

• Comprehensive pension plan

• Health and wellbeing initiatives

• On-site parking facilities

• Referral incentives

• Store discounts

Join us in this exciting opportunity to grow and make a significant impact within our progressive organization. Apply now to be part of our journey!